FAQs

How can I contact Shapexia?

You can email us at info@shapexia.com and our customer support team will be happy to assist you with anything you need.

Do you ship worldwide?

Yes, we ship worldwide.

Where do you ship from?

We ship directly from our partnered fulfillment centers in Hong Kong.

Can I change or cancel my order?

Because we process orders quickly, you must request any changes or cancellations within 12 hours of placing your order.
After this timeframe, we’re unable to modify the order — but you can return it for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal.

When will my order be processed?

Orders are processed Monday to Friday.
Processing time is typically 1–3 business days, and your package ships the next day after processing.
Please allow additional time during holidays or sale periods.

How long will it take to receive my order?

Due to high demand, shipping usually takes 1–4 weeks, depending on your location.

What if I don't receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

Prices on our website are tax-free.
Depending on your country, you may be charged customs duties or import taxes upon delivery.
These fees are determined by your local customs office and are not covered by Shapexia.

For more information, please contact your local customs authorities.

How do I return an item?

Please contact us at info@shapexia.com and our team will guide you through the return process.

What if the item I received is defective, incorrect, or damaged?

If you receive incorrect, missing, or damaged items, please contact us immediately.
Include:

  • Your order number

  • Photos of the issue

  • A brief description

We will resolve your case as quickly as possible.

When will I receive my refund?

Refunds will be sent back to your original payment method.
If you paid with a credit or debit card, the refund usually returns to your bank within 7–10 business days after we receive the returned item or approve the cancellation.

If your refund hasn’t posted yet, please check with your bank or card provider — sometimes it takes additional time for them to process.